Returns and Exchanges
We want you to love your Endless Hair Extensions and we find that we have a very low return rate, however, if you are unhappy with your purchase, we accept returns and exchanges within 14 days on all extensions that have not been worn or tampered with. Email us at email@example.com to initiate your return. The 14 day period starts on the date you receive your hair extensions.
All customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option because Endless Hair Extensions will not be responsible for lost returns. Please indicate "RETURN, NO DUTIES" on the package, otherwise, the package may be returned back to you. Note that you must contact us prior to sending your return to obtain an RMA and that refunds for merchandise returned without contacting us cannot be guaranteed.
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not altered. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Note: most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
You may contact us at firstname.lastname@example.org for any further questions or concerns. We are available 24/7 and would be happy to assist you!