We want to help!
We are here to help answer any and all questions you have every day of the week and will respond within 24 hours. Email us at email@example.com
Below we have answers to most of the questions you might have!
Help by topic
HAIR EXTENSIONS AND SUITABILITY
We recommend starting with a 3.5-ounce Clip In set or Sew In bundle. From there, you may want more or less hair depending upon the look and style you're trying to achieve. Remember the hair's texture is all natural so you'll find Endless Hair Extensions blend in easily with your own hair and you won't need as many ounces compared to other brands.
At the moment we sell Natural Black and Brown #2 (with plans for blonde in the future!) You can, however, easily color, dye, or bleach Endless Hair Extension any way to achieve any color you want because the hair is 100% Remy, Raw, Virgin without chemical or steam processes.
Great question! We source the hair from South Indian Temples.
Clip In extensions are great for more short-term wearing (but can be kept in longer if wanted) and can be switched out to change a hairstyle, hair length, etc quickly whereas Sew In is for more long-term use and has a longer commitment to a certain hairstyle.
We offer 4 curly textures varieties and 2 wavy textures and 2 straight textures always 100% Remy, Raw, Virgin.
No, Endless Hair Extensions will not cause balding or hair loss or damage to the scalp (including Traction Alopecia).
HAIR EXTENSION USAGE AND CARE
First, choose an install method (Clip In or Sew In), choose a color, then a texture based on your own natural hair texture, and finally pick the desired length. Note: picking the right texture that matches your own natural hair's texture is more important than color because you can easily color, dye, or bleach our hair to any shade you like.
Install Method > Color > Texture > Length and Weight > Enjoy!
Yes, you can wash, shampoo, and condition Endless Hair Extensions as many times as you'd like because it's Remy hair meaning the cuticles were never stripped and dipped in silicon to create the illusion of smoothness and uniformity. If you wash non-Remy hair, the silicon will quickly wash off and leave the hair a matted tangled mess. Our hair is also raw/virgin because the hair hasn't been processed for texture so when you wash our hair the texture isn't undone.
When installing multiple extensions together, use the same texture for each extension to ensure a natural blend between the extension(s) and your own hair. See this video on how to install multiple extensions.Feel free to contact us at firstname.lastname@example.org if you have any questions.
Endless Hair Extensions are made from 100% Remy, Raw, Virgin hair so you can treat our extensions like your own natural hair. Our extensions are also lightweight enough (the wefts are thin, and the beards are small) to be able to wear them throughout the day and even sleep in them at night without fatigue or damage.
If you choose to wear your clip in's for several days be sure to take out once a week to give your extensions a through, gently combing before clipping back in for the best results and minimal tangling.
An average woman will need between 2.5 ounces (70.8 grams) and 8 ounces (226.7 grams) depending on the amount of coverage, style, and volume needed. For instance, you may need up to 8 ounces for a full install versus around 2 ounces to add some volume to thinning hair. You won't need to purchase as many ounces of Endless Hair Extensions to achieve the same beautiful, thick hair compared to processed hair extensions.
Absolutely! This is real hair. You can style, color, dye or bleach our extensions however way you want.
Since our extensions are real (100% Remy, Raw, Virgin hair), with proper care they should last several years or more before needing to be replace
We don’t use chemicals to achieve color or use steam to create the textures or color. The textures and colors are naturally occurring (100% Remy, Raw, Virgin).
You can install Clip In Endless Hair Extensions in a few minutes yourself or with a stylist. Sew In Endless Hair Extensions can be easily installed by your stylist as well. Please see this page to learn how to wear my extensions and see this video to see how quick and easy it is.
Just as real hair will tangle if not brushed regularly, so will our extensions if not brushed. Remy hair, however, does help prevent matting significantly. Simply brush and care for your Endless Hair Extensions along with your natural hair to ensure a smooth transition and to keep your hair looking beautiful. Clip in Endless Hair Extensions can be worn for days and brushed or combed while clipped in but for best results, should be taken out weekly to give a gently combing to prevent excessive matting.
Remy hair is human hair collected from a single hair donor with the cuticles in the same direction.
Raw/virgin hair is untouched hair with absolutely no chemical or steam processes used to achieve a certain color or texture. You may find a strand of grey hair in some of our extensions.
ORDER CHANGES AND REQUESTS
Please e-mail us at email@example.com with your order number and the shipping option you would like to upgrade to. If your order has not yet been processed at our warehouse or been shipped, we will place your order on hold and send you a custom invoice. Kindly let us know once the invoice has been paid so we can manually release your order for processing again. If your order has already entered processing or has been shipped from our warehouse, we will not be able to adjust your shipping method.
Please contact firstname.lastname@example.org immediately with your order number and your new shipping address. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes, although it is the responsibility of the buyer to input their correct shipping address. Kindly note that once an order enters processing at our warehouse, we no longer have the ability to make any changes to it.
Please e-mail email@example.com with your order number and your request to cancel and we will try to accommodate your request before your order enters processing at our warehouse. If your order is already in processing at our warehouse or has been shipped, we will not be able to cancel it. If this is the case, you can simply refuse the package upon delivery and request to have it returned to sender. The courier will then ship it back to us at no cost to you. Once your tracking information updates to confirm that your package is on route back to our warehouse, please notify us immediately at firstname.lastname@example.org and we will be happy to proceed with your refund back to your original method of payment.
Please contact email@example.com immediately with your order number and the set you'd like to change to. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.
No, we don't offer customized orders at this time. Sorry!
We try our very best to make sure there's enough stock to ensure that there's never items on backorder. Sometimes an extension is out of stock and this simply means that we have no more units left in our warehouse but have a new shipment on the way. The wait time is usually a few business days unless otherwise noted.
PAYMENT AND PRICING
3.5-ounce Clip In and Sew In extensions are $179.99 each.
Endless Hair Extensions accepts Visa, MasterCard, American Express, Discover Card, Amazon Pay, Apple Pay, and Paypal. See here for more details.
No card information is ever saved at Endless Hair Extensions and remains in the private property of the cardholder at all times, before, during, and after the product purchase. All transactions are processed through secure forms of payment that are heavily encrypted third party-payment processors. We take many active steps to ensure the absolute safety of your credit card and personal information.
Endless Hair Extensions charges a 20% VAT on all orders shipped to a country within the European Union (EU). These collected taxes are mandated by the Dutch government and Endless Hair Extensions in no way benefits from this and directly pays this amount collected to the government.
A 6% state sales tax will be collected on all orders made to Florida. These collected taxes are mandated by the local state government and Endless Hair Extensions in no way benefits from this and directly pays the amount collected to the state. We are in the process of updating our sales tax information in light of the recent June 21st, 2018 Supreme Court decision on state sales tax.
All prices listed on the website are in U.S. dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations. In order to determine an estimated exchange rate for your currency, we recommend using this online currency exchanger.
RETURNS AND EXCHANGES
Yes, but you must contact us prior to sending your return to obtain an RMA number and confirmation of such a return or exchange. Please note that refunds for extensions returned without contacting us cannot be guaranteed. See here for more information about returns and exchanges.
Yes, customers wishing to return or exchange their extensions will be responsible for all return shipping costs. We recommend that you send your return with a tracking option because Endless Hair Extensions will not be responsible for lost packages. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
We will send you the different extension(s) after we have received, inspected and confirmed that the returned hair extension(s) were not worn or altered. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 1 business day to process all orders from the moment we place it in our system. US orders take 3-5 business days to be delivered with standard free shipping, and international orders may take anywhere from 6-20 business days. For more shipping details, please click here.
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not worn or altered. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Note: most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
We're sorry to hear your Endless Hair Extensions were not a good match! In order to initiate a return or exchange, please e-mail firstname.lastname@example.org with your order number and the following information, and we'll be happy to provide you with our return address and an RMA label if you qualify for a return. 1. Please read about our refund policy here or our exchange policy here. 2. By purchasing our product(s), you by default agree to our refund/exchange policy and guarantee that the item has not been worn or altered. Please e-mail us and copy/paste the following statement: "I, (insert your full name), agree to the Endless Hair Extensions refund/exchange policy and understand if Endless Hair Extensions finds that the item has been worn or altered, I will not receive a refund, and I will have to pay the needed shipping fees in order to get my worn or alterned item back." Also, if you have any feedback as to why you are returning your set - we'd love to hear it! Customer feedback is what helps our company learn and grow.
We will provide a full refund or exchange on unworn and unaltered hair extensions within 14 days of the date that you receive your Endless Hair Extensions.
Yes! We are happy to accept your set back for an exchange or refund within 14 days, as long as they haven't been wore or altered. Please read our Return Policy and then e-mail email@example.com when you are ready to proceed with your return or exchange.
SHIPPING AND DELIVERY
We're sorry you haven't received your Endless Hair Extensions yet. Since your tracking information indicates that the package was delivered, this means it was delivered to the shipping address provided. For some general tips: be sure to recheck your shipping address, check with your household members and your neighbors, check your mailbox and any safe drop areas around the parameters of your home. For businesses - check with the security guard, mailroom, and front desk. For apartment buildings - check with security or front desk/concierge. You can also try contacting your three local post offices. Finally, try waiting 24-48 hours for your package to deliver as there are some rare instances in which a package is said to be delivered when in fact it hasn't been yet.
The amount of time it takes for your package to arrive at your shipping address depends upon your location and shipping method. The best way to determine the time frame is to check your shipping method and use tracking information for updates.
It is the responsibility of the buyer to make sure that they enter the correct shipping address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund. Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
Yes we ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times can be upwards of 15-20 business days. At check-out, please select United States as the country, and in the state drop-down menu, you will have the option to select one of the following: Armed Forces America, Armed Forces Europe, or Armed Forces Pacific. For more information on military mail with USPS, please click here.
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Endless Hair Extensions, and thus cannot be refunded. We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country. Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee. Please view additional information regarding this here.
Yes! You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
We offer free US shipping and prices vary depending upon the shipping location outside the US.
Our warehouse is located in sunny Florida.
It will take 1 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Saturday, excluding Sundays and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation e-mail with the tracking link once your order ships.
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